> ## Documentation Index
> Fetch the complete documentation index at: https://help.draftable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Side-by-Side compare fails in Draftable Legal

> Fix a Side-by-Side compare failure in Draftable Legal: understand common causes such as permissions or document corruption and export error logs for support.

## What's the issue?

The side-by-side document compares feature in Draftable Legal is a powerful tool that allows you to view differences between two versions of a document.

However, due to the complex nature of the feature and the variety of document formats and settings it handles, issues may occasionally arise that prevent it from functioning as intended. These could be due to:

1. **Permission Issues:** The application might not have the necessary permissions to access or modify the documents.
2. **Document Corruption:** The documents being compared may be corrupted or damaged, preventing the comparison from being completed.
3. **Software Bugs:** There may be unidentified bugs in our application causing the comparison to fail.

## Here's the solution

Given the potential complexity of the issue, the best course of action is to send logs from your application to our support team for analysis. Here's how you can do it:

**Step 1**

Navigate to the settings section of Draftable Legal\
This can be done in various ways, either by clicking **settings** in the new comparison window or right-clicking the taskbar icon and selecting **settings.** See the examples below.

![Settings from new comparison window](https://mintcdn.com/draftable/JtsPjS4eMtBkjuD7/images/troubleshooting/image-70.png?fit=max\&auto=format\&n=JtsPjS4eMtBkjuD7\&q=85\&s=7033e42232cba43d1d3988c833faf0e9)

![Settings from taskbar](https://mintcdn.com/draftable/JtsPjS4eMtBkjuD7/images/troubleshooting/image-71.png?fit=max\&auto=format\&n=JtsPjS4eMtBkjuD7\&q=85\&s=2573803c7d050d83bd6393f5204f562c)

**Step 2**

Go to the **Troubleshooting** tab.

![Troubleshooting tab](https://mintcdn.com/draftable/JtsPjS4eMtBkjuD7/images/troubleshooting/image-72.png?fit=max\&auto=format\&n=JtsPjS4eMtBkjuD7\&q=85\&s=6c07b6d639d1b865ec22f366d43ebecf)

**Step 3**

Select **Export Error Logs,** and send the output to our support team at [support@draftable.com](mailto:support@draftable.com)

Sending these logs will provide our support team with detailed information about the actions leading up to the failure, which can help them identify and resolve the issue more effectively.


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