> ## Documentation Index
> Fetch the complete documentation index at: https://help.draftable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to manually re-install the Draftable MS Word Add-in

## Introduction

This article is designed to assist users in troubleshooting their Draftable MS Word Add-In. Users may find this useful if they receive errors after installing or updating Draftable Legal (see image below) or if they have followed the [How to re-enable Draftable Word Add-in](/hc/en-us/articles/26630500422809-How-to-re-enable-Draftable-Word-Add-in) and were unsuccessful in re-enabling the add-in.

<Note>
  **Please note:** This guide assumes that users have installed Draftable Desktop on their machine and have a Draftable Legal license activated.
</Note>

<Frame>
  <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-33.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=3e880f4e16895d465cd5e938cdebe2ee" alt="Word Add-in error" width="889" height="1211" data-path="images/troubleshooting/image-33.png" />
</Frame>

## The solution: perform a manual uninstall and re-install of the Word add-in

### Part 1: Uninstall the existing add-in from your machine

<Steps>
  <Step>
    In your windows search bar (at the bottom of your primary monitor screen), type in **add remove programs** and \*\*open the option 'Add or remove programs (control panel)'.

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-34.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=281beb68a579057ff3e972110d71177d" alt="Add or remove programs" width="840" height="855" data-path="images/troubleshooting/image-34.png" />
    </Frame>
  </Step>

  <Step>
    Programs are in alphabetical order. Scroll down the list until you find **Draftable.CompareTool.WordAddIn,** click on the **"..."** ellipses and select **Uninstall**.

    <Note>
      Note, If this item does not appear in your list of installed apps you can proceed to the next section.
    </Note>

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-35.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=5e0ac5cd7903f1d00dfe627b33e45f7d" alt="Uninstall Word Add-in" width="760" height="766" data-path="images/troubleshooting/image-35.png" />
    </Frame>
  </Step>

  <Step>
    Windows will warn you that the app will be uninstalled. Select the **Uninstall** to proceed.
  </Step>

  <Step>
    Microsoft Office will warn you that the add in will uninstall. Select **OK** to continue and the add-in will be uninstalled. Note you will not receive a notification that this is completed.
  </Step>
</Steps>

### Part 2: Manually install the latest Word add-in

<Steps>
  <Step>
    First make sure that all your work in Microsoft Word is saved
  </Step>

  <Step>
    Then close all Word files / windows on your computer.
  </Step>

  <Step>
    To be certain no Word processes are running in the background, press **Ctrl + Alt + Delete** on your keyboard and select **Task Manager.**
  </Step>

  <Step>
    In the task manager, under 'Processes', type **winword** into the search bar, select any processes in the search result and select \*\*End Task.

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-36.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=4e0a686fb25c325935aa82279066b338" alt="Task Manager" width="1224" height="844" data-path="images/troubleshooting/image-36.png" />
    </Frame>
  </Step>

  <Step>
    In your windows search bar at the bottom of your screen, type **%localappdata%** and open the %localappdata% file folder in the results.

    <Note>
      **Note:** If you have installed Draftable Legal via the MSI system wide installer, navigate instead to the install folder of where Draftable was installed.
    </Note>

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-37.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=2973398429a3e7299e4b982559b2cb8d" alt="Local AppData folder" width="840" height="855" data-path="images/troubleshooting/image-37.png" />
    </Frame>
  </Step>

  <Step>
    In the file explorer folder that opens, find the folder for **DraftableDesktop** and open it.

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-38.jpg?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=4370e2f3b044772bf3304232f6862e3c" alt="DraftableDesktop folder" width="664" height="567" data-path="images/troubleshooting/image-38.jpg" />
    </Frame>
  </Step>

  <Step>
    Once the **DraftableDesktop** folder is opened, go to the **current** folder, followed by the **integrations** folder.

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-39.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=c7760dfa9c3ba1f88de55dfb01aa819a" alt="Integrations folder" width="1017" height="429" data-path="images/troubleshooting/image-39.png" />
    </Frame>
  </Step>

  <Step>
    Right click 'DraftableWordAddIn-bin.zip' and select 'Extract'

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-40.jpg?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=a93a100fa9688564437190ec1ba8feb3" alt="Extract zip file" width="943" height="804" data-path="images/troubleshooting/image-40.jpg" />
    </Frame>
  </Step>

  <Step>
    The extracted folder will automatically open when complete. In the folder, **double click** the **Draftable.CompareTool.WordAddIn** **VSTO Deployment Manifest** file. You can confirm the right file by checking the file type is VSTO Deployment Manifest.

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-41.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=0fc9f0cadd5b41150233c046e159ce92" alt="VSTO Deployment Manifest" width="1017" height="758" data-path="images/troubleshooting/image-41.png" />
    </Frame>
  </Step>

  <Step>
    This will trigger the manual installation of the Word Add in. Once completed, you should see a notification saying the installation was successful.

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-42.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=fc9c3de62a2d3cd72f2065cad157dc12" alt="Installation successful" width="490" height="196" data-path="images/troubleshooting/image-42.png" />
    </Frame>

    After successfully installing the Word Add-in, **open** **Microsoft Word**. The Add-in should load correctly and be available for use in the ribbon menu and via right click when selecting text (see below).

    <Frame>
      <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-43.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=45aa015888701361b13dbf4b84489618" alt="Word Add-in in ribbon" width="1017" height="969" data-path="images/troubleshooting/image-43.png" />
    </Frame>
  </Step>
</Steps>

If you continue to have trouble with your Word Add In installation, please contact [support@draftable.com](mailto:support@draftable.com) and our team will be glad to assist.
