> ## Documentation Index
> Fetch the complete documentation index at: https://help.draftable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to find log files without exporting

> If you're experiencing issues with **Draftable**, our support team may request log files to help investigate the problem. While you can export logs through Draftable’s built-in feature, you can also retrieve them manually from your Windows file system.

Follow the steps below to locate and send your **Draftable Desktop log files**.

## **Step 1: Reproduce the Issue**

Before retrieving the logs, please **reproduce the issue** you’re experiencing. This ensures that the logs contain the most relevant data for troubleshooting.

## **Step 2: Locate the Log Files**

<Steps>
  <Step title="Open the Run Command">
    * Press **`Windows + R`** on your keyboard to open the **Run** dialog.
  </Step>

  <Step title="Enter the Following Path:">
    * Type **`%LOCALAPPDATA%`** and press **Enter**.
          <Frame>
            <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-10.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=ee10238b930a0477d978d315965e71ce" alt="Run dialog" width="389" height="189" data-path="images/troubleshooting/image-10.png" />
          </Frame>
    * This will open the **Local AppData** folder in File Explorer.
  </Step>

  <Step title="Navigate to the Draftable Log Folder">
    * Open the folder named **`DraftableDesktop`**.
    * Inside this folder, open **`draftable-desktop`**.
  </Step>
</Steps>

## **Step 3: Send the Log Files**

<Steps>
  <Step title="Select All Log Files">
    * The folder contains **multiple log files** that are useful for troubleshooting.

          <Frame>
            <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-11.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=ef7e8fb4ac6da269aa9bc7e9cba5c125" alt="Log files folder" width="1017" height="428" data-path="images/troubleshooting/image-11.png" />
          </Frame>
  </Step>

  <Step title="Optional, compress all log files within the folder">
    * Select all files and folders and select **"Compress to → Zip file"**.
          <Frame>
            <img src="https://mintcdn.com/draftable/03NpPs9iBLAbF1Vt/images/troubleshooting/image-12.png?fit=max&auto=format&n=03NpPs9iBLAbF1Vt&q=85&s=7a6891391e161a9d1f7de25245860aa2" alt="Compress to zip" width="1057" height="308" data-path="images/troubleshooting/image-12.png" />
          </Frame>
  </Step>

  <Step title="Attach the Zipped Logs (or all the files) to Your Support Request">
    * Send the compressed folder to **[support@draftable.com](mailto:support@draftable.com)** for further investigation.
  </Step>
</Steps>

## **Additional Information**

When submitting your support request, please also include:\
✅ The **documents** that caused the issue (or sample documents if possible)\
✅ A description of what happened when the issue occurred\
✅ Whether the issue happens with **all documents** or only specific ones

By following these steps, you’ll help our support team diagnose and resolve the issue faster.