> ## Documentation Index
> Fetch the complete documentation index at: https://help.draftable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

<CardGroup>
  <Card title="Classic Microsoft Outlook Not Detected for Draftable Legal" icon="file-lines" href="/hc/en-us/articles/20627573565081-Classic-Microsoft-Outlook-Not-Detected-for-Draftable-Legal" iconType="solid" horizontal />

  <Card title="Explainer: Using the Obfuscator feature to share redacted documents with Draftable Support" icon="file-lines" href="/hc/en-us/articles/22361579075225-Explainer-Using-the-Obfuscator-feature-to-share-redacted-documents-with-Draftable-Support" iconType="solid" horizontal />

  <Card title="Fixing issues with Draftable Add-in certificates" icon="file-lines" href="/hc/en-us/articles/39385647272473-Fixing-issues-with-Draftable-Add-in-certificates" iconType="solid" horizontal />

  <Card title="How to find log files without exporting" icon="file-lines" href="/hc/en-us/articles/43678264426777-How-to-find-log-files-without-exporting" iconType="solid" horizontal />

  <Card title="How to fix 'unable to compare' errors when comparing PDF files" icon="file-lines" href="/hc/en-us/articles/29275292001177-How-to-fix-unable-to-compare-errors-when-comparing-PDF-files" iconType="solid" horizontal />

  <Card title="How to Fix Issues with Drag and Drop from iManage to Draftable Legal" icon="file-lines" href="/hc/en-us/articles/36291759384985-How-to-Fix-Issues-with-Drag-and-Drop-from-iManage-to-Draftable-Legal" iconType="solid" horizontal />

  <Card title="How to manually re-install the Draftable MS Word Add-in" icon="file-lines" href="/hc/en-us/articles/30861499917337-How-to-manually-re-install-the-Draftable-MS-Word-Add-in" iconType="solid" horizontal />

  <Card title="How to re-enable Draftable Word Add-in" icon="file-lines" href="/hc/en-us/articles/26630500422809-How-to-re-enable-Draftable-Word-Add-in" iconType="solid" horizontal />

  <Card title="How to resolve &#x22;Comparison of PDF documents failed. Draftable requires additional permissions to complete this action&#x22;" icon="file-lines" href="/hc/en-us/articles/18334088571545-How-to-resolve-Comparison-of-PDF-documents-failed-Draftable-requires-additional-permissions-to-complete-this-action" iconType="solid" horizontal />

  <Card title="How to retrieve error logs from Draftable Legal" icon="file-lines" href="/hc/en-us/articles/25263246813337-How-to-retrieve-error-logs-from-Draftable-Legal" iconType="solid" horizontal />

  <Card title="Installation Issues for the Word Add-in with Draftable Legal" icon="file-lines" href="/hc/en-us/articles/20627638468633-Installation-Issues-for-the-Word-Add-in-with-Draftable-Legal" iconType="solid" horizontal />

  <Card title="Issue with Registering Custom Windows Context Menu Action in Draftable Legal" icon="file-lines" href="/hc/en-us/articles/20633231958809-Issue-with-Registering-Custom-Windows-Context-Menu-Action-in-Draftable-Legal" iconType="solid" horizontal />

  <Card title="Issues Overriding MS Word Settings in Draftable Legal" icon="file-lines" href="/hc/en-us/articles/20633138475033-Issues-Overriding-MS-Word-Settings-in-Draftable-Legal" iconType="solid" horizontal />

  <Card title="My Redline tracked changes comparison doesn't match my markup schema" icon="file-lines" href="/hc/en-us/articles/23143479343257-My-Redline-tracked-changes-comparison-doesn-t-match-my-markup-schema" iconType="solid" horizontal />

  <Card title="Office Add-ins Not Loading After MSI Installation" icon="file-lines" href="/hc/en-us/articles/53125847291673-Office-Add-ins-Not-Loading-After-MSI-Installation" iconType="solid" horizontal />

  <Card title="Office 16.0 Not Installed for Use with Draftable Legal" icon="file-lines" href="/hc/en-us/articles/20631345954201-Office-16-0-Not-Installed-for-Use-with-Draftable-Legal" iconType="solid" horizontal />

  <Card title="Performing system verification in Draftable Legal" icon="file-lines" href="/hc/en-us/articles/22088193885721-Performing-system-verification-in-Draftable-Legal" iconType="solid" horizontal />

  <Card title="Sending SharePoint Web Extension Logs" icon="file-lines" href="/hc/en-us/articles/25268314116249-Sending-SharePoint-Web-Extension-Logs" iconType="solid" horizontal />

  <Card title="Side-by-Side Document Compare Failure in Draftable Legal" icon="file-lines" href="/hc/en-us/articles/20633199612441-Side-by-Side-Document-Compare-Failure-in-Draftable-Legal" iconType="solid" horizontal />
</CardGroup>