Draftable Clean: one-page user guide - Draftable

Use this guide when your organization has set up Draftable Clean for you. It explains what you will see in Outlook and what to do before sending attachments.

What you will see

Manage Attachments in the Draftable Clean group of the Outlook ribbon when you write an email. Click it to open the pane.
Each attachment in the pane with its status. Cleaned means cleaning finished. Skipped means your organization’s rules leave that file unchanged for these recipients.
In Classic Outlook, if the pane is closed, a banner: “Open Draftable Clean to check attachments before sending.”

What to do

You see	Do this
The banner in Classic Outlook	Click Manage Attachments to open the pane, then pin it so it opens every time
A message saying attachments still need cleaning	Click Review, let cleaning finish, then send again
”Tracked changes or comments detected.”	Click Review to check the file, Send anyway if offered and intended, or Don’t send
”This site is trying to open Draftable Clean.”	Tick Always allow dl.draftable.com to open links of this type in the associated app, then click Open
Password protected	Enter the document password in the pane and click Unlock. Until you do, the attachment counts as not finished cleaning
Unsupported format	Draftable Clean cannot clean this type of file. Depending on your organization’s settings, it is sent as it is, you are asked to confirm, or you must remove it before sending
Failed	Click Retry next to the file. If it still fails, remove the attachment and attach it again, and contact IT if that does not help. For the 24 MB message, see the next row
”File exceeds maximum size (24 MB)“	Share the file through your DMS or a link instead of attaching it
No Manage Attachments button	Contact IT

To clean files outside Outlook, open the Draftable Clean desktop application, add your files and click Clean. See Using the Desktop Application and Using the Outlook Add-in for more.

For IT administrators

See Rolling out Draftable Clean to your users for the pilot plan, deployment settings and announcement email.