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The Clear Add-in Cache feature provides a quick way to resolve issues caused by stale or corrupted add-in cache data, without needing to manually edit registry keys or clear files from the file system.
This feature is available from Draftable Legal v26.3.0 onwards.

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When to use Clear Add-in Cache

Use this feature when you experience issues with Draftable’s modern (JavaScript-based) add-ins, including:
  • Draftable in Office (the Home tab panel add-in)
  • Draftable in Outlook (the Outlook panel add-in)
  • Draftable for Office (the Home tab ribbon button add-in)
  • Draftable for Outlook (the message tab ribbon button add-in)
  • Redline in Email
Common symptoms that clearing the add-in cache may resolve:
  • Add-ins not loading or appearing blank
  • Add-ins displaying outdated content after an update
  • Add-ins failing to connect to Draftable Legal
  • Unexpected add-in behavior after a Draftable Legal upgrade
COM add-ins are not affected. The Clear Add-in Cache feature only applies to modern JavaScript-based add-ins. Traditional COM add-ins (such as the classic Draftable Outlook Add-in that appears in the Draftable tab of the Outlook ribbon) use a different mechanism and are not impacted by this action.

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How to clear the add-in cache

1

Open Settings

Open the Draftable Legal Settings screen. You can do this by right-clicking the Draftable icon in the system tray and selecting Settings, or by clicking the settings icon in the New Comparison window.
2

Navigate to Troubleshooting

In the Settings screen, select the Troubleshooting tab from the left-hand navigation.
Troubleshooting settings in Draftable Legal v26.3 showing the Clear Add-in Cache button
3

Click Clear Add-in Cache

Under the Actions section, click the Clear Add-in Cache button. The cache will be cleared immediately.
4

Restart the affected Office applications

Close and reopen any Office applications (Word, Outlook, Excel, PowerPoint) where you were experiencing add-in issues. The add-ins will reload with a fresh cache.

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Still experiencing issues?

If clearing the add-in cache does not resolve your issue, try the following: