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The settings menu was reorganised in Draftable Legal 26.6. If you are on 26.6 or later, follow the “26.6 and later” tabs below. On earlier versions, follow “Before 26.6”. To check your version, open Settings. The version number shows at the bottom-left (for example, v26.6.0).

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Exporting the error logs

1
Open the settings menu by selecting Settings in the New Comparison window
Selecting the Settings gear in the top right of the New Comparison window
2
Once the settings menu is open, find the Export error logs option.
In the settings menu, select Help & Troubleshooting. Under Contact Draftable Support, select Export error logs.
The Contact Draftable Support section in Draftable Legal 26.6, with the Export error logs button highlighted
3
Save the error log Zip file to a location on your PC
Saving the exported error log Zip file to a location on your PC
4
Once you have exported the logs, attach them to an email (or existing email) and send them to support@draftable.com.
If you have any issues with the above process and cannot export the logs, get in touch with us at support@draftable.com