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Follow the steps below to locate and send your Draftable Desktop log files.

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Step 1: Reproduce the Issue

Before retrieving the logs, please reproduce the issue you’re experiencing. This ensures that the logs contain the most relevant data for troubleshooting.

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Step 2: Locate the Log Files

1

Open the Run Command

  • Press Windows + R on your keyboard to open the Run dialog.
2

Enter the Following Path:

  • Type %LOCALAPPDATA% and press Enter.
    Run dialog
  • This will open the Local AppData folder in File Explorer.
3

Navigate to the Draftable Log Folder

  • Open the folder named DraftableDesktop.
  • Inside this folder, open draftable-desktop.

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Step 3: Send the Log Files

1

Select All Log Files

  • The folder contains multiple log files that are useful for troubleshooting.
    Log files folder
2

Optional, compress all log files within the folder

  • Select all files and folders and select “Compress to → Zip file”.
    Compress to zip
3

Attach the Zipped Logs (or all the files) to Your Support Request

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Additional Information

When submitting your support request, please also include:
✅ The documents that caused the issue (or sample documents if possible)
✅ A description of what happened when the issue occurred
✅ Whether the issue happens with all documents or only specific ones By following these steps, you’ll help our support team diagnose and resolve the issue faster.