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How to find log files without exporting

  • Updated

If you're experiencing issues with Draftable, our support team may request log files to help investigate the problem. While you can export logs through Draftable’s built-in feature, you can also retrieve them manually from your Windows file system.

Follow the steps below to locate and send your Draftable Desktop log files.

Step 1: Reproduce the Issue

Before retrieving the logs, please reproduce the issue you’re experiencing. This ensures that the logs contain the most relevant data for troubleshooting.

Step 2: Locate the Log Files

  1. Open the Run Command

    • Press Windows + R on your keyboard to open the Run dialog.

  2. Enter the Following Path:

    • Type %LOCALAPPDATA% and press Enter.
    • This will open the Local AppData folder in File Explorer.

  3. Navigate to the Draftable Log Folder

    • Open the folder named DraftableDesktop.
    • Inside this folder, open draftable-desktop.

Step 3: Send the Log Files

  1. Select All Log Files

    • The folder contains multiple log files that are useful for troubleshooting.


  2. Optional, compress all log files within the folder

    • Select all files and select "Compress to → Zip file".

  3. Attach the Zipped Logs (or all the files) to Your Support Request

Additional Information

When submitting your support request, please also include:
✅ The documents that caused the issue (or sample documents if possible)
✅ A description of what happened when the issue occurred
✅ Whether the issue happens with all documents or only specific ones

By following these steps, you’ll help our support team diagnose and resolve the issue faster. 

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